Salon Policies

 In order to maintain the integrity of our services and uphold the standards we strive for at Brooklyn's Hair Salon in High Wycombe, we kindly request your attention to our salon policies.

Re-do Policy

Didn't get the look you wanted? If, for any reason, you're not completely satisfied with your hair, we want to make it right. Let us know within seven days of your appointment if you are unhappy with the results and we will book you another appointment. We will chat with you to understand your concerns and work together to find the perfect solution. Your satisfaction is our top priority, and we're committed to ensuring you love your hair.

 Please note we do not offer redos if you have visited another salon after your service at Brooklyns without giving us the opportunity to speak with you about any adjustments that may be needed to resolve the issue.

Skin Testing (AAT)

All colour services require a skin test at least 48 hours prior to your appointment.

While we appreciate this may be an inconvenience, it is important we follow the correct safety procedures for your safety and peace of mind of both clients & stylists. Although rare, reactions to hair colour can be serious. There are strict guidelines from manufacturers, insurers, industry bodies around using hair colour.

Everyone must have a skin test – there are no exceptions.

Cancellation Policy

We kindly request at least 24 hours' notice for all appointment cancellations. Cancellations made less than 48 hours in advance will result in the loss of your booking fee.

No Show Policy

If you do not attend your scheduled appointment without prior notice, the full booking fee will be forfeited.

Booking Fee

A non-refundable booking fee is required for all appointments. This fee will be applied to your final bill but is non-refundable in the event of late cancellations or no shows.

Late Arrivals

 If you are more than 15 minutes late to your appointment, we may not be able to accommodate your full service, and the booking fee may still apply.

Get In Touch

By booking an appointment with Brooklyns Hairdressing, you agree to these terms and conditions. Thank you for your understanding and cooperation

Please do not hesitate to get in touch if you have any questions about your visit. A member of our team will happily answer any queries you may have.

Call us: 01494 524160

Email: [email protected]